Lovely staff. Warm and helpful welcome.
No waiting. Lovely clean room and
a job well done.”
A patient from the Patient Satisfaction Survey

Patient satisfaction

We are proud of our patient care and work hard to make each patient’s time with us as pleasant as possible. Our patient survey is an important indicator of how well we achieve this and we monitor the results very closely.

During the period January 1st to December 31st 2016 our Aspen hospitals received 10,056 completed patient feedback questionnaires.

We are pleased to report that the patient ratings for key issues at our hospitals were as follows (all % excellent, very good and good):

Patient Feedback
at a glance

  • Patients likely to recommend to friends and family: 97.6%
  • Overall quality of care: 99.1%
  • Privacy when discussing condition or treatment: 95.5%
  • Overall impression of admission: 98.2%
  • Overall nursing care: 98.6%
  • Control of pain management: 98.5%
  • Discharge procedures: 96.4%
  • Cleanliness of accommodation: 99.1%
  • Catering overall: 96.9%
  • Confidence & trust in Consultant staff: 97.1%
  • Confidence & trust in nursing staff: 94.9%

All our staff are dedicated to providing the best possible patient care and patients are particularly appreciative of their efforts. Finally, we asked patients whether they were treated with respect and dignity while they were in the hospital and 95.5% told us 'completely'.

These figures are extracted from a database of results compiled by Howard Warwick Associates Ltd on our behalf and were prepared during January 2016.

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