You excelled in every aspect of care.
A "5 star" hospital I can recommend.”
A patient from the Patient Satisfaction Survey

Quality standard

Our commitment to quality

Aspen is committed to excelling in the provision of the highest quality healthcare services and in working in partnership with Consultants, patients and payors ensuring that the services delivered result in safe, effective and personalised care for all our patients.

This is evidenced by our reputation for high quality performance over past years and in ensuring that we continuously make improvements to the services we provide to our patients.

Our group has a strong focus on quality governance, including the development of a bespoke quality framework, centered on nine drivers of quality and safety, which ensures quality is incorporated into every level of our business and that safety, quality and excellence remains the focus of all we do in delivering the highest standards of patient care.  We aim to keep developing this framework to ensure we are able to readily innovate and respond to new initiatives that benefit our patients and the care they receive.

Aspen Healthcare's drivers of quality governance are:

1.  Clinical Safety

2.  Risk Management

3.  Clinical Effectiveness

4.  Staff Development and Management

5.  Safety and Quality Focussed Culture

6.  Governance

7.  Patient Focus

8.  Quality Information and Audit

9.  Regulatory Compliance and Accreditation

Our Quality Governance Committee is chaired by the Group Chief Executive, and actively monitors all information, clinical outcomes and feedback that we receive to ensure we are responsive to any changes in values, expectations and perceptions, ensuring that our services provided to patients, purchasers, staff and other stakeholders is based on best practice and responsive to their needs.  

The results are reviewed on a montly basis and any trends or areas for improvement are identified and acted upon.  The patient satisfaction questionnaire also includes the 'Friends and Family' test, i.e. those patients who would recommend the hospital as a provider of care to their family or friends.

Aspen Healthcare and its registered facilities are registered with the Care Quality Commission and Healthcare Improvement Scotland and are bound by The Health & Social Care Act 2008, which governs all independent hospitals. Our Hospitals and Clinics undergo regular inspections in order to retain this registration. If you would like to view previous inspection reports on our facilities, please contact the Care Quality Commission or Healthcare Improvement Scotland; the details of which can be found by clicking the links below:-

http://www.cqc.org.uk/

http://www.healthcareimprovementscotland.org/

Many of the consultants and specialists in our Hospitals and Clinics are leaders in their field. They are granted the right to practice on the basis of meeting exacting criteria, overseen by our Medical Advisory Committees. Whilst practising at Aspen Healthcare's facilities, our consultants agree to comply with our Clinical Governance framework which underpins the safety and quality of our patient care.

Aspen produces annual Quality Accounts that demonstrate our commitment to quality, safety and clinical effectiveness and describe how we measure our progress objectively, identifying where we constantly need and want to improve on the areas of patient safety, clinical effectiveness and patient experience.

The Quality Accounts are actively owned by all our teams across Aspen who have a genuine desire to drive forward our quality initiatives year on year, modelled on our quality governance framework which has been short-listed for a number of awards.  These Quality Accounts also help us to openly report on what we do and where we want to excel further.

For further information about Aspen Healthcare's Quality Accounts please see below:

Highgate Hospital

The Chelmsford

Claremont Hospital

The Holly Private Hospital

Midland Eye

Nova Healthcare

Parkside Hospital

Cancer Centre London

The Edinburgh Clinic

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